The provisions of the international CMR Convention apply to road transportation in Europe. DHL's liability for damage or loss is limited by law to 8.33 SDR (Special Drawing Rights) per gross kilogram, which is approximately €10 per kilogram.
For extra peace of mind you can add an additional transport insurance to your valuable shipments with a low weight.
Extra piece of mind
DHL eCommerce always treats your shipments with the utmost care, but in the unfortunate event that something goes wrong, you will be fully compensated. The additional transport insurance will cover the value of the damaged / lost goods and the transport costs. This will enable your to repair or replace the product. For a small premium you will be fully protected against any damage or loss.
DHL eCommerce selects the insurer and takes out the additional insurance. You can book the insurance per shipment via our online shipping tool My DHL Portal or you can also take out ongoing additional insurance from us for all your shipments for an entire year. That way you benefit from an extra competitive premium. Interested? Our customer service or your regular contact person will be happy to help you.