Frequently asked questions Help is at hand!

Whether you've missed a delivery, are looking for a DHL ServicePoint, or have a question about your shipment, we're there to help as soon as we can. That's why we've put together a list of FAQs that may just provide an answer to your question. See if you can find the answer to your question here, otherwise simply contact our customer service department who will be happy to help.

Receiving

How will I know when my parcel will be delivered?

What are the delivery days and times?

What should I do if my parcel is delayed or lost?

What happens if the parcel can't be delivered?

Can I have my parcel delivered to a different address?

Until when can I change the time for the second delivery attempt?

How long will the DHL ServicePoint keep my parcel?

Can someone else collect my parcel at a DHL ServicePoint?

Why must I collect my parcel at a DHL location?

I have a complaint about how my parcel was delivered. What can I do?

My parcel has been returned to the sender. What can I do?

I expect to receive a “cash on delivery” parcel. Is there anything specific I need to do?

I have not received a shipment number. What should I do?

When will my parcel be delivered?

Return shipments

I haven't received a DHL return label. What should I do?

What should I pay special attention to when returning a parcel?

Where's my nearest delivery point?

How long does it take for my return shipment to be delivered to the sender?

How do I select the correct packaging?

What padding should I use in my parcel?

Where can I drop off my parcel for return?

How do I know when my return shipment has been delivered to the sender?

How will I know when my parcel has arrived?

Why is my return not visible in track & trace?