Why must I collect my parcel at a DHL location?

Frequently asked questions

If you're not at home for the first delivery attempt, our DHL courier will automatically come back the next workday. If you are not at home the second time, your shipment will be sent to the nearest DHL location where you can pick up your parcel within five working days. Check the address and opening hours of the location on our Track & Trace, using the QR code or delivery code on the DHL card that the courier leaves in your mailbox. When picking up a parcel, a valid identification document (identity card, passport, or driver's license) is always required.

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