Information hotline for private individuals Paid number 0900 20009

The mandatory information according to Article 116/1 of the Act of 13 June 2005 on electronic communications is stated below.

The cost price for this 0900 number is €0.50/minute.

This information service is provided by DHL Parcel Belgium N.V.
Registered office: Essenestraat 26, 1740 Ternat
Company number 0413.850.894 – VAT number: BE 0413.850.894
Website: https://www.dhlparcel.be/

As a consumer-recipient, you can use the information number 0900/20009 to request information about a parcel that has been sent to you from an (inter)national address via DHL Parcel. Consumer parcels in Belgium are normally delivered to your home by our partner bpost. You will then receive an email notification from bpost about the delivery of your parcel. For questions about the delivery, please contact bpost directly.

For complaints about the number 0900/20009, please contact the Customer Service by post at DHL Parcel Belgium N.V., Essenestraat 26, 1740 Ternat; by emailing [email protected]; or by calling 02 588 01 50.

Start date of the service: 01/02/2019 – End date: open-ended.

Gambling licence: not applicable

The above data that were applicable during the last six months, if different from the current data: not applicable.