Card in your mailbox
Select your new delivery time
If you missed a delivery, you will find a card in your mailbox from DHL or bpost, our partner that delivers parcels for us to customers in Belgium. You can use this card to easily select a new delivery time.
bpost card in mailbox
If you missed a delivery, you'll find a bpost missed-delivery card in your mailbox. The card will inform you where you can collect your parcel. You have fourteen days to collect it. If you'd rather have your parcel delivered to you a second time, that's no problem. Select your new delivery time here.
DHL card in mailbox
If you missed a delivery, you'll find a DHL missed-delivery card in your mailbox. Our DHL courier will automatically try to deliver your parcel again the next workday. If that does not suit you, you can select a new delivery time before 10:30 PM. That way, you'll have your parcel in no time.
Frequently asked questions
If you have a question, we are happy to help and we like to do so at lightning speed. That's why we've put together a list of FAQs that may just provide an answer to your question.
How long will the DHL ServicePoint keep my parcel?
Can someone else collect my parcel at a DHL ServicePoint?
Can I have my parcel delivered to a different address?