Card in your mailbox
Second delivery at home
If you missed a delivery, you will find a card in your mailbox from DHL or bpost, our partner that delivers parcels for us to customers in Belgium. DHL will automatically return the next working day. bpost offers you the possibility to plan a second delivery online.
bpost card in mailbox
If you missed a delivery, you'll find a bpost missed-delivery card in your mailbox. The card will inform you where you can collect your parcel. You have fourteen days to collect it. If you'd rather have your parcel delivered to you a second time, that's no problem. Select your new delivery time here.
DHL card in mailbox
If you missed a delivery, you'll find a DHL missed-delivery card in your mailbox. Our DHL courier will automatically return the next workday. If you also missed our second delivery attempt, you can collect your parcel at a DHL location. Follow the instructions on your DHL card and on our Track & Trace page.
Frequently asked questions
If you have a question, we are happy to help and we like to do so at lightning speed. That's why we've put together a list of FAQs that may just provide an answer to your question.
How long will the DHL ServicePoint keep my parcel?
Fourteen days at most. As soon as your parcel has been delivered to a collection point, you'll receive a notification and we'll send you a first reminder after two days. You'll then have two weeks to collect it before it's sent back to the sender.
Can someone else collect my parcel at a DHL ServicePoint?
Yes, they can. You can give the card that bpost left in your mailbox to someone else to collect your parcel from the DHL ServicePoint. If the sender has selected the “Signature upon receipt” option, only the original recipient is permitted to collect the parcel and will have to show a valid identification document such as an ID card, passport, or driver's license.
Can I have my parcel delivered to a different address?
No, unfortunately that is not possible. The second delivery attempt can only take place at the same address. Contact the sender if you want your parcel to be delivered to a different address.