Returning parcels
Happy returns

If you received a parcel through DHL but are unhappy with your purchase, you can return your order quickly and easily. It's no hassle at all. Use the DHL return label included with your parcel to quickly and simply return your order via one of our 1,250 DHL ServicePoints in Belgium. There is always one near you.

DHL return label
Pack and go

Most online stores want to make your life easy and will include a return label with your order so that you can return your parcel via one of our DHL ServicePoints for free. If your order did not include a return label, go to the website of the online store to see the return instructions.

Where can I drop off my parcel?

About your return shipment

Packaging

Make sure that your return shipment is packed well and labelled clearly, or your parcel might not be accepted by the delivery point. Read our packaging tips.

Packaging advice

DHL return label

Remove the old address labels and stick the DHL return label on the top of your parcel. Make sure that the label is clearly legible and that the barcode is easy to scan.

How to correctly label your parcel

Drop off your parcel

In Belgium you can drop off your DHL return shipment at one of the 1,250 locations of our partner bpost. There is always one within five kilometers of your home.

DHL ServicePoints

Track your return shipment
Always informed

You can track your return shipment with track & trace using the barcode number on the DHL return label (JVGL code at the bottom of the label). From the moment that the parcel has been scanned by us you can pinpoint your parcel and see when it has been delivered to the sender. This way you're always informed.

Track DHL Parcel

Frequently asked questions

If you have a question, we are happy to help and we like to do so at lightning speed. That is why we've put together a list of FAQs that may just provide an answer to your question.

How long does it take for my return shipment to be delivered to the sender?

Where can I drop off my parcel for return?

How do I know when my return shipment has been delivered to the sender?