DHL card in your mailbox
The fastest route to your door

If you weren't at home and found a yellow DHL card in your mailbox then we'll try to deliver again the next workday. If you won't be at home, you can select a new delivery time before 10:30 PM on the same day. If you missed the second delivery attempt, then the card will tell you where and when you can pick up your parcel.

Missed DHL delivery
Select your new delivery time

We do everything we can to get your parcel to you as quickly as possible. That is why our DHL courier will automatically try to deliver your parcel a second time. If that delivery time does not suit you, you can select a new time here that does. Use your postal code and the tracking number on the yellow card you received in your mailbox. Please note: Any changes must be made before 10:30 PM on the same day.

View our delivery options

Did you miss the DHL delivery? Below you can see the options for receiving your parcel.

Second delivery at home

We automatically try to deliver your parcel again the next workday. You can also select a new delivery time yourself until 10:30 PM that same day with the information on the yellow DHL card you found in your mailbox.

Collect at DHL location

If you missed the second delivery attempt, you have five workdays to collect your parcel at the DHL location stated on the card in your mailbox. Always take this card and a valid form of identity with you when you collect your parcel.

DHL card in mailbox
What is my tracking number?

You can select a new delivery time with your postal code and the tracking number on the card you found in your mailbox. Your tracking number starts with the letters DD and can be found in the yellow bar in the middle of the card.

Frequently asked questions

If you have a question, we are happy to help and we like to do so at lightning speed. That's why we've put together a list of FAQs that may just provide an answer to your question.

What happens if the parcel can't be delivered?

What are the delivery days and times?

Can I have my parcel delivered to a different address?