Consumer support How can we help you?

Frequently asked questions

Receiving

Returning

Delivery

Direct contact
Info for consignees

As a consumer-recipient, you can request information by phone or by e-mail about a parcel that has been sent to you via DHL Parcel. In order to avoid unnecessary waits, we always state how many people are in the queue before you. Click here for more information about the paid 0900 number. You can also ask your question free of charge via email.