Get your parcel at a DHL ServicePoint

Frequently asked questions

You can have your parcel delivered at home or to a DHL ServicePoint. In Belgium DHL eCommerce uses the post points of our partner bpost. With 2,800 points in Belgium, there is always one near you. Many of these points are convenience stores, supermarkets, or gas stations that are often open in the evenings and weekends as well.

No matter where you decide to have your parcel delivered, we’ll always send you a message when it has arrived. Take a valid ID when you go to collect your parcel. If you can’t pick it up immediately, we'll send you a reminder. If you haven’t picked up the parcel after fourteen days, it will be returned to the sender.

Find a DHL ServicePoint