You are here

Missed delivery?

If you were absent when the courier tried to deliver your parcel, you will find a missed delivery card in your mailbox, from DHL Parcel or from our partner bpost, who delivers parcels to private addresses in Belgium.



  1. Pick up your parcelYou can find the pick-up point were your parcel is waiting on the bpost missed delivery card in your mailbox.
  2. Plan a new home deliveryDo you want your parcel to be offered a second time at the same address instead of being dropped at the nearest pick-up point? Please plan a new delivery moment.

DHL Parcel

  1. Second delivery attemptIf you are absent at the first delivery attempt, our driver will make a second delivery attempt on the next working day. You can change the delivery date by 10:30 pm.
  2. Collect your parcel at a DHL terminalIf you are absent again at the second delivery attempt, you can collect your parcel within 5 working days. Trace your shipment to check the address of the DHL terminal.