- Pick up your parcelYou can find the pick-up point were your parcel is waiting on the bpost missed delivery card in your mailbox.
- Plan a new home deliveryDo you want your parcel to be offered a second time at the same address instead of being dropped at the nearest pick-up point? Please plan a new delivery moment.
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If you were absent when the courier tried to deliver your parcel, you will find a missed delivery card in your mailbox, from DHL Parcel or from our partner bpost, who delivers parcels to private addresses in Belgium.
- Second delivery attemptIf you are absent at the first delivery attempt, our driver will make a second delivery attempt on the next working day. You can change the delivery date by 10:30 pm.
- Collect your parcel at a DHL terminalIf you are absent again at the second delivery attempt, you can collect your parcel within 5 working days. Trace your shipment to check the address of the DHL terminal.