Pack and go
Choose the correct packaging

Fragile goods need to be packaged differently from a book, of course. But whatever you wish to send, remember that better packaging means safer shipping. So, make sure you use a suitable box, fill up empty spaces, and protect fragile items with some padding. Get packing!

Pack and go
Packaging tips

Reuse the original box if it has no tears or dents. If you use a different box, select a suitable and sturdy box and fill up empty spaces with filler materials such as scrunched paper or egg cartons. Close all openings tightly with sturdy tape. Now just stick on the label and you're all set!.

Correct labelling
Clear and legible

Remove all old address labels from the packaging. Stick the DHL return label on top of your package and avoid sticking it over the openings and edges, so that the barcode remains easy to scan. We can only return your parcel to the sender as quickly as possible if the label is clearly legible.

Frequently asked questions

If you have a question, we are happy to help and we like to do so at lightning speed. That's why we've put together a list of FAQs that may just provide an answer to your question.

How do I select the correct packaging?

What padding should I use in my parcel?

Where can I drop off my parcel for return?