Frequently asked questions Help is at hand!

We'd be happy to answer any questions you have about business shipments. The quickest way to find the answer to your question is to see whether it is included in the list below. If your question is not included, you can get in touch with our customer service department.


How long will my parcel take to reach its destination?

Can I track my shipment even if I don't have a shipment number?

Do I have to pay import duties on the items I buy?


What are the maximum size and weight for my business shipment?

How can I best package my shipment?

What is the weight by volume? And how do I calculate that?

What is the current fuel surcharge and how is this calculated for my shipment?

Which payment methods can I use?

Do I need to include a customs invoice with my shipment?

Track and trace says that I need to contact DHL. Why?

How do I create an account on

Which browser should I use to access My DHL Parcel?

I have forgotten my password for My DHL Parcel. What can I do?

I can't download my labels from My DHL Parcel. What can I do?

My label printer is not printing the labels. What can I do?

How can I import shipments and addresses into My DHL Parcel?

Where can I find the TrackNet login page?

How do I submit a claim for a shipment that has not arrived or been damaged?