Support Missed a delivery?

Then our courier will leave a card notifying you that they'll try to deliver again the next workday. If you won't be at home, you can select a new delivery time before 10:30 PM. If there's no one at home on the second delivery attempt, the driver will leave a card stating that you can collect the parcel at a DHL location near you. You have five days in which to collect the parcel, after which it will be returned to the sender.

If you'd like to plan a third delivery attempt or have the parcel delivered to a different address, you can arrange this with the sender who will then provide us with the necessary instructions.

Missed-delivery service for consumers
If our partner bpost was unable to deliver a parcel to a consumer, they'll leave a card in the mailbox with the location where the consumer can collect their parcel. If the consumer would like to schedule a second delivery at home, they can do so online. Go to the missed delivery page.

Do you have another question?