Regions under lockdown
In most countries where the coronavirus has popped up, the local government has implemented a series of strict controls to prevent the spread of the disease. These include cancelling traffic to and from affected towns or regions. As a result, DHL’s pick-up, delivery and warehousing services in these areas are currently suspended..
Delivery in the Benelux
In Belgium, the Netherlands and Luxembourg , all areas are accessible for the delivery and collection of shipments. We have, however, made some changes to our services because of the virus.
No COD and non-carriage paid
Sending cash on delivery and non-carriage paid (ex-works) is currently not possible in the Benelux. We return these shipments to the sender.
If you send a parcel to a business address that has been closed due to the coronavirus, we will also return your shipment.
Collection of shipments
Collecting a shipment at a DHL Parcel Terminal is possible again. All DHL Parcel locations in the Benelux are open for external visits.
A lot of changes have been made to our DHL ServicePoint network, including closings and changed opening hours. If a parcel is on its way to a closed location, we try to drop it off at a different ServicePoint. Parcels delivered to a closed location will be returned to the sender. Check the opening hours before you visit any DHL ServicePoint.
bpost deliveries delayed
Our partner bpost is lagging behind in delivery to consumers in Belgium due to increased parcel volumes and the corona measures. Click the link below to read more about the impact of the coronavirus on the bpost services.Service impact bpost
Transit times to the Netherlands
Online shopping is booming due to the coronavirus. This early spring rush may cause some delays. The delivery time to the Dutch Wadden Sea Islands is now 48 hours, because there are fewer boats travelling between the mainland and the islands. Texel still has a next-day service.
Enhanced hygiene measures
DHL driver signs for receipt
Fortunately, the virus does not spread via parcels. Still, we have implemented enhanced hygiene measures for our drivers. To avoid any risk of contamination through our handheld terminals, our DHL drivers will now sign for receipt on behalf of the receiver. They will ask for the name and surname of the receiver and then sign on his behalf. We also keep an appropriate distance (guideline 1.5 meters) and avoid physical contact.
Service in Europe
Modified service in multiple countries
There are also changes to our services outside the Benelux. These changes differ per country. In most countries, the driver signs for receipt in the presence of the consignee. Other changes are mentioned below. For the countries that are not in the list below business continues as usual. Always check in advance whether your business recipient abroad is open.
If your business recipient is closed due to the coronavirus, your shipment will be returned. Due to increased volumes, in combination with the corona measures, parcel deliveries to consumers can be delayed by one or several days. Consignees are informed of the delay via track and trace.
The delivery of your shipments will be delayed with a few days. Include a telephone number in the shipment data for business recipients. We check whether the recipient is open for delivery. If a shipment cannot be delivered, it will be returned.
Here, the business receiver signs on a piece of paper. The courier then takes a picture of it. When delivering to consumers, we ask for the addressee's name and take a picture of the house as proof of delivery. In order to offer the best possible service, we have extended our delivery window until 8pm and are delivering every weekend.
Always check in advance if your consignee in Spain is open and will be able to receive the goods. Tip: Include the phone number of your business consignee for local contact. We make two delivery attempts to consumers. After the second attempt the parcel can be collected within ten days, otherwise it will be returned.
Poland and Czech Republic
We do not deliver to consumers on Saturdays and several DHL ServicePoints are closed.
Attention: High parcel volumes in Germany can also delay the delivery of parcels via Germany to consumers in Austria, Denmark, Hungary, Slovenia, Slovakia, Croatia, Romania, Bulgaria and Greece.