In control of your shipments
Within the Benelux and Europe
On this page you can read what impact the pandemic has on our delivery services in the Benelux and the rest of Europe.
Enhanced hygiene measures
DHL driver signs for receipt
Fortunately, the virus does not spread via parcels. Still, we have implemented enhanced hygiene measures for our drivers. To avoid any risk of contamination through our handheld terminals, our DHL drivers will now sign for receipt on behalf of the receiver. They will ask for the name and surname of the receiver and then sign on his behalf. We also keep an appropriate distance (guideline 1.5 meters) and avoid physical contact.
Service in Europe
Modified service in multiple countries
The corona measures can cause delays in several countries. In most countries, the driver signs for receipt in the presence of the consignee. Always check in advance whether your business recipient abroad is open and can receive the goods.
Due to the current lockdown, non-essential stores and businesses are closed. As a result, there are changes in our DHL ServicePoint network, such as closings and changed opening hours. If a parcel is on its way to a closed location, we try to drop it off at a different DHL ServicePoint. Parcels which had been delivered to a location that is now closed, will be returned to the sender. If your business recipient is closed due to the coronavirus, your shipment will be returned. If your business recipient is closed but still accepting goods, please ask them to clearly mention this at the doorbell or entrance. Otherwise the shipment will be returned.
French authorities have announced a new month-long lockdown for 16 departments. Non essentials shops will be closed until April 18th. This means that a number of the Relais Colis servicepoints will be closed.