DHL eCommerce customer service
Turning problems into solutions
With track & trace, both senders and recipients can pinpoint their parcel every step of the way. If something is unclear or has gone wrong, you and your customers can always rely on the support of our customer service department.
Support for businesses
If your client has an urgent question about their shipment or if something unexpected has occurred, they want to quickly talk to someone who understands them. Our customer support is always ready to help. Our staff can be reached by e-mail or telephone every workday from 8:00 AM to 6:00 PM.
Support for consumers
Parcels to consumers in Belgium are delivered by our partner bpost. If your customer has a question about their parcel, they can contact the customer service department of bpost every workday between 8:00 AM and 7:00 PM and on Saturday from 8:30 AM to 4:30 PM.
Always trace your parcels
A watchful eye all the way
As soon as you send a shipment, your client receives a notification. The parcel is on its way! Now they need to know when and where the parcel will be delivered. With track & trace, both senders and recipients can pinpoint their parcel every step of the way.